Why is my balance not showing?

Most missing balances are a short sync delay: pull down on the Wallet tab to refresh. If the balance still doesn't show, check these causes in order.

The transfer hasn't confirmed yet

A balance changes only after the network confirms the transfer. If your transaction is still pending, see Pending or stuck transactions. If you're waiting for someone else's transfer, see Why hasn't my transfer arrived?

You're looking at another network

Crypto shows on the network it was sent on. USDT on BNB Chain doesn't show under Ethereum, for example, even though your address is the same on both. If it was sent on a network you didn't expect, see I sent crypto on the wrong network.

The token is hidden or not added

• FxWallet doesn't show every token on your home screen. Go to Me → Assets Discovery to find tokens that have a balance but aren't shown, and tap Discover Assets to add them. Tokens you've hidden are under Hidden Tokens.
• A token that FxWallet doesn't list needs its contract address. See Add a custom token, and take the address only from the project's official website: scammers airdrop fake tokens with real names.

A transaction is missing from the history

On networks where FxWallet detects spam, it hides spam airdrops and phishing transactions from the history. To see them, tap the coin on the Wallet tab, tap the settings icon in its transaction list, and turn off Hide Spam Transactions.

Still missing?

Look up your address in a block explorer for the network. If the explorer shows the balance, your crypto is safe on the blockchain, and FxWallet shows it once it syncs: restart the app and pull down to refresh. If it still doesn't show, contact support with your wallet address and the transaction hash (TXID).