Why are my wallet actions paused?

FxWallet pauses everything that needs you to confirm it's you for 24 hours after the Face ID or fingerprints set up on your phone change: for example, after you add a fingerprint or set up Face ID again. Your wallets and assets aren't affected, and you don't need to reset anything. Wait for the pause to end, then confirm with your phone's screen lock passcode.

The pause is there in case someone who knows your phone's passcode adds their own face or fingerprint to get into your wallets. It applies while Biometrics is on in Me → Security. If you confirm with an FxWallet passcode instead, these changes don't pause anything.

What is paused

FxWallet shows Wallet actions paused, and a Paused tag with the time left next to Total value on the Wallet tab.

• Paused: sending and swapping, showing a mnemonic phrase or private key, requests from DApps and WalletConnect (FxWallet answers them with Request declined), Transfer to another phone, and changing Biometrics in Security.
• Still works: your balances and history, and receiving.

When the 24 hours start and end

• The 24 hours start once FxWallet has confirmed the time online. If your phone is offline when FxWallet notices the change, your wallets are paused at once, but the 24 hours start only when it's back online.
• Restarting your phone, closing FxWallet or changing your phone's date doesn't shorten the pause or start it again.
• At the end, FxWallet checks the time online once more. If the tag says Checking, connect to the internet.

Nobody can shorten the pause, including FxWallet support. Anyone who offers to lift it for you, or asks for your mnemonic phrase to do so, is a scammer.

After the pause

Start what you wanted to do again. FxWallet first asks you to confirm with your phone's screen lock passcode: the passcode, PIN or pattern that unlocks the phone itself.

• A face or fingerprint is set up on your phone: FxWallet says that your phone's biometric settings have changed. Confirm, enter your phone's screen lock passcode, then confirm with Face ID or your fingerprint. FxWallet then uses Face ID or your fingerprint as before.
• No face or fingerprint is set up any more: FxWallet shows Switch to a wallet passcode. Tap Continue verification, enter your phone's screen lock passcode, then set a new passcode for FxWallet. You can turn Biometrics on again later.

warning

Keep your phone's screen lock on while you wait. If you turn it off, FxWallet may not be able to open your wallets again. See If you turned off your phone's screen lock.

If you didn't change Face ID or your fingerprints

Someone else may have used your phone. In your phone's settings, check which faces and fingerprints are set up, remove any that aren't yours, and change the phone's passcode. Then check that you have a backup of every wallet: see Back up your mnemonic phrase.