# Why can't I deposit or redeem in Earn?

> An Earn deposit needs the token on the product's network, and some need an approval first. Redeem covers only what you deposited through FxWallet.

URL: https://docs.fxwallet.com/earn/deposit-and-redeem-problems
Last reviewed: 5 October 2026

Most deposit problems come from holding the token on another network, or from an approval that hasn't confirmed yet. Most redemption problems come from part of a position that you didn't deposit through FxWallet. Check the causes below.

## Earn says the balance is too low

A product takes the token on one network, shown as **Network** on the deposit page. Earn counts only your balance of the token on that network, so the same token on another network doesn't count, and you see **Insufficient balance**. Move the token to that network with a [bridge](https://docs.fxwallet.com/swap/bridge), or choose a protocol on the network where you hold it.

- Each product has a minimum deposit, and FxWallet shows it if your amount is lower.
- The network fee is paid in that network's native coin. Without enough of it, FxWallet says you don't have enough for gas. When you deposit the native coin itself, **Max** keeps some back for the fee.

## The deposit stopped after the approval

Many tokens need an approval before the deposit, so the confirmation starts with **Approve (1/2)**. If the approval hasn't confirmed after about a minute, FxWallet stops there and nothing is deposited yet. Wait for the approval to confirm, then tap **Continue** on the deposit page again. If you tap it before the approval confirms, FxWallet shows **Transaction Pending**.

## You can't redeem everything

A position shows everything you hold in the protocol, but **Redeem** covers only **Your investment**: the part you deposited through FxWallet. Withdraw the rest on the protocol's own website.

- Positions under **Other assets (manage via external DApps)** are managed only on the protocol's website.
- Each product has a minimum redemption, which applies to **Redeem all** too. A smaller amount can only be withdrawn on the protocol's website.

## A deposit or redemption is missing

Open **My Assets** on the **Earn** tab, then tap the clock icon for **Transaction History**, and check its status. If it succeeded but your Earn balance still hasn't changed after a while, [contact support](https://docs.fxwallet.com/contact-and-legal/contact-support) with the transaction hash (TXID).